Privacy policy
This policy explains how we process your personal data when you contact us or browse this website, in accordance with the GDPR and Spanish data protection law.
Data controller
- Controller
- name or company — to be completed
- Tax ID
- to be completed
- Address
- postal address — to be completed, Osona, Catalonia (Spain)
- lamasseria@masvall-llovera.cat
- Phone
- 621 503 716
What data we process
- Contact data: name, email, phone and the message you send through the form, email or phone.
- Booking and stay data: the data needed to handle a booking, stay or celebration request, where applicable.
- Browsing data: IP address, device and browser type, and statistical data collected through cookies (see the Cookie policy).
Purpose and legal basis
- Answering your enquiries and requests — your consent and/or pre-contractual measures at your request (art. 6.1.a and 6.1.b GDPR).
- Managing bookings, stays, experiences and celebrations — performance of a contract (art. 6.1.b GDPR).
- Statistical analysis and marketing (web analytics, advertising) — your consent (art. 6.1.a GDPR), which you may withdraw at any time.
- Compliance with legal obligations (tax, accounting) — legal obligation (art. 6.1.c GDPR).
How long we keep your data
We keep your data for as long as necessary for the purpose for which it was collected and, afterwards, for the applicable legal limitation periods. Data processed on the basis of consent is kept until you withdraw it.
Recipients and data processors
We do not share your data with third parties except where legally required. To provide our services we rely on the following processors:
- Web hosting provider: to be completed, which hosts the website and form data.
- Google Ireland Ltd. — Google Analytics, Google Ads and Google Tag Manager (analytics and advertising).
- Meta Platforms Ireland Ltd. — Meta Pixel (advertising on Facebook and Instagram).
International transfers
Some providers (Google, Meta, Automattic) may process data in the United States. These transfers are carried out with appropriate safeguards, such as adherence to the EU-US Data Privacy Framework and/or the standard contractual clauses approved by the European Commission.
Your rights
You may exercise your rights of access, rectification, erasure, objection, restriction of processing, portability and withdrawal of consent at any time by writing to lamasseria@masvall-llovera.cat, stating the right you wish to exercise. If you believe the processing does not comply with the law, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
Security and minors
We apply appropriate technical and organisational measures to protect your data. This website is not directed at children under 14; if you are a minor, please do not provide personal data without the consent of your parent or guardian.
Changes to this policy
We may update this policy to reflect legal or operational changes. We recommend reviewing it periodically.